It is capable of carrying large data loads with speeds up to 100Mbps. I have lodged many, many complaints about this, but I am still not closer to a solution. Reviewers. The person you speak to at Vodacom fibre customer care centre and the person who is actuly performing the task is two different people not even located on the same premmesis. This is an inconvenience I don’t know why Vodacom employ incompetent sales people who sells products that cannot be delivered. My goods haven't been delivered as of yet since RAM couriers did a pathetic job. We make people's voices heard! Kind regards Since 1 December, Neo and the LG representative told me every time I followed up about the delivery off the LG V60, that it is still on back order, they can not say when, but the V60 was ordered. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. I have kept phoning and checking on my complaint (ref no: SR201215-972570) and have been given the run around by your staff at the call centre. I'm paying for a fibre contract 8 months already and it has not been installed in my unit. I have been a valued customer for almost 10 years and this how you are treated? The problem is that it's in the evenings that I want to use the internet. Initial Vodacom Every agent that I have spoken too regarding why my order has been canceled has contradicted each other. I must state that I was not at any point told when I called vodacom to initiate my upgrade and place a preorder about the above criteria, nor was I told about all the hoops I could need to jump on the Lead call I received from Vodacom. - Vodacom Fibre Number is SO201117-277235. Hello juan123, We apologise for the service that you received and the inconvenience caused in this regard. Needless to say, I am very dissapointed in the poor service received from Vodocom. I will also be telling everybody I know about the bad service I have received. Vodacom ... 8 December, 2020. On 20 N0v 2020 I called cancellations and requested to speak to a supervisor. 1. Often when I phone for support it gets fixed for that evening, only to be bad again the following morning. This is misleading as the initial advisor misinformed me. Vodacom Reviews | Contact Vodacom - Telecommunications - 2.3 â¦ I have downgraded my package in October 2020 to be able to pay less on my account. Vodacom Fibre is an ultra-high-speed and high-capacity fixed-line connectivity solution; Itâs ideal if your business uses applications that consume a lot of bandwidth such as video conferencing, VoIP and VPN, etc. COMPLAINT #10103 - Customer Service Issues. Vodacom in error creating a new contract for me instead of processing an upgrade, to date no resolve has been made. Reduced Subscription Discount-New Why advertise the deal if there is NO STOCK?? [protected] I pay for 100 Mbps fibre with Vodacom. All rights reserved. Now I have to pay more for a service I have baan trying to cancel! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. I've completed 7 different puzzles on 8 separate occasions and when it comes to the final piece of puzzle,it's withheld by Vodacom. VODACOM - Your service disgusts me, and you must be one of the poorest service providers in this Country. will I get a call? I have tried to get it rectified for two weeks because my debit orders go off on the 20th of the month. He even then asked me about where i live and if i go to Durban and how often i go - i dont see how this was relevant to me taking up a contract. As we proceeded to and signed for the contract another customer came in and he went to assist, the girl that was assisting me went to him to ask for the devices to provide me with them and he whispered something to the girl and she then went to the phone and was dialing. Account nr [protected]-6 On the 12th of December I had loadshedding and since then I have had no internet. Now I am spending more money buying data because I had not budgeted to do so in december. Three months ago a applied for Fibre to the home. Why doe it take so long for a cancellation request to be processed. I was only given a router with monthly 100G data. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for â¦ The line is still not released. I have since learnt that there is wi-fi cables in my area but I have been made to wait 8 months for installation, paying a full subscription. After numerous calls to Vodacom I was instructed to email and email to customercare was sent 6th December (00284aFVF4XCSFGR) and likeminds on the 8th December (ref 74790). No response. This competition isn't softly advertised to its user's either, its almost forced upon you by T.V ads, everytime you recharge your account and via the App. Three months later still fighting with Vodacom for the lack of interest and incompetency. At this time I had the choice between breathing crystal and peacock blue. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! COMPLAINT #10228 - Billing or Collection Issues. I have had to call in 4 times now and am told it's escalated however get no feedback as I haven't received the voucher. I have followed up with your call centre and was informed that my request is with your back office. I had chosen breathing crystal. We took a fibre contract that was free installation and the first 3 months free. I've spent hundreds of Rands hoping to win the Samsung Galaxy S20 Ultra or S20 Note as advertised, nevermind the car or cash prizes but every single time Vodacom withheld the final piece of my puzzles. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Which I had done, all was confirmed and I assumed my upgrade was done. When I asked how long they will be the guy stated they have to phone my company to confirm employment. Can I please have a feedback on this upgrade I appeal to all Vodacom customers to stop part taking in this competition. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. I have no issues with that Provided I will receive the phone that I have pre Ordered on that day I get to the store. I called as soon as your upgrade department opened and was greeted by consultant Johan Spies. Deducting acc damage insurance after contract expired, Online store product advertised - no stock for more than 2 weeks and was told until february no stock, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. he refused and said they need to call the office number. Stay home, Stay safe! Vodacom Fibre General Information Terms And Conditions. Call us on 082 1960. My complaint is why the consultants are not advising customers that it is an estimate amount and there might be an outstanding amount that could be added as no one told me anything. -13.91 You can email us anytime. This way they make money and the customer loses money. Vodacom claims its randomized but 7 puzzles on 8 different occasions without winning a single prize is a scam not a randomization. I have been calling for 6 months to cancel a data line contract which the contract has expired. I have just learnt when I followed up on my order status yesterday afternoon the 21st December that my order was canceled. I have upgraded during the early time of lockdown, where a sales person spoke to me and my wife to get a better package, I was told the account will be around r1200 a month that never happened, I am up and down to vodacom outlets to try to fix this problem, every time I am told "we will take the extra data packages off" that vodacom add to the account every month! They told me that was my last debit for invoices? This deal was done by Vodacom on my behalf on the 15th of December 2020. So I used my own airtime and called back on 15/12 and spoke to Shaheena who informed me to my surprise that the upgrade has not been "completed" and that only Cindy can do this and that she will send her an email to call me back. I have written numerous emails and bd calls but they are all disregarded. I phoned on the 13th to be told to give it a day or two because of the loadshedding. This is not a new cellphone contract. All I was going to wait for was the delevery of my new P30 lite. Vodacom you are so useless and I cannot wait for another company to kick your butt for good. I visited the store (Vodacom in Soneike Ipic shopping center). Data Support . I'm unable to I was told he will call back. He said the voucher is for December. Wouldn't recommend this useless service provider to anyone. I just wonder if all customers of different races are treated this way. On 6 and 13 Oct 2020 I sent follow up emails to Kenosi Leshoro. Can't cancel as I have to pay the full outstanding amount for the remaining 23 months. I have 2 cellular contract and a Fiber contract with Vodacom. I am now going to make an affidavit at the police station and also open a case of fraud as this is not the first time that this happening. If I try to read or send an email, I get diverted to Vodacom portal. Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! November Vodacom in error creating a new contract for me instead of processing an upgrade, to date no resolve has been made. Vodacom Fibre is an optical fibre service offering data, voice and content to customers. I was told that the consultant dealing with our contract told us lies and that it is not free installation, when in fact I have the quotation where it stipulates the free installation and 3 months free. Vodacom Fibre . 1; 2; 3; First Prev 3 of 3 Go to page. Vodacom has informed me on Friday that my Fibre line was cancelled. Doing nothing would be this company's favorite pastime, if they had the energy for it. I passed my credit check but was then told a credit check is been done, i have proof of payments and even showed him my last payslip yet i was still not provided with the devices. I called the store this morning(17/12/2020) asking about taking a contract and was told I need to come in with 3 months bank statements and my ID. Vodacom - Head Office has 3 resolved compaints. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. Ready? I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. Vodacom Corporate. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Vodacom Business . Thread starter unwind; Start date Apr 22, 2010; Prev. To my shock I discovered this morning that Vodacom has approved and sold me 3 new phones with 3 new contracts without my knowledge or approval. The matter will be escalated and a consultant will be in contact to assist with resolution. Thanks, Elize Breytenbach. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. Even if you check there is no usage on them. he says ok mam I submitted the upgrade ...so wow u can submit it but the others couldn't...then tells me I shud receive an SMS...guess what no SMS!!! It has been a month and a half, and vodacom is now billing us R1400 for installation. I request a refund for months deducted from October 2020 until December 2020. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. I asked if I need to carry my payslips as well and was told no as the proof of payment will show on the statements. OR. Fibre is faster, more stable and more reliable than ADSL. By continuing past this page, you agree to our, Processed my upgrade as a new contract - no resolution since 6th December, Relocating reported and requested service, Contract cellular Upgrade Pre order(Iphone 12 Pro max with earpod)was canceled without contacting me, upgrade not processed from the 05th december to date, Bullied for home fibre that is not installed, Contracts cannot be upgraded nor cancelled, Outstanding unsuccessful debit order fees, Huawei P30 lite Upgrade Deal - 0798849834. EasyUp Web Hosting EasyUp Web Hosting. I am very unhappy with what vodacom is doing, Moreover, none of the other cellular networks have or are running this type of competition. What more must I do as a customer to have someone at your office process my cancellation request? It even gives you extra VBucks if you recharge your account using your banking account. RE: Vodacom: I4309875 All I get is SIT TIGHT WE WILL GET BACK TO YOU. Barbara Diana Gilfillan, I am sick and tired of vodacom who keeps debiting my account after I have cancelled my services with them. No1 has contacted me as yet. Reactivate my line. Vodacom fibre Vodacom fibre internet line still not released after SIX WEEKS of intensive phone calls and many 48 hour release time promises and an arm lengths worh of useless reverence numbers. Vodacom complaints - Need an managers email address. I am being charged more than the fibre amount advertised and this LTE last for 2 weeks for an amount of R600. I now get told I still owe a balance. Recent recommendations regarding this business are as follows: "When you close a account or contract â¦ Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. Vodacom Overview. Use this comments board to leave complaints and reviews about Vodacom. Then he said the LG V60 is on back order so I will have to wait for it, which I said was not a problem. I had not received feedback with regards to this matter yet. Other Agents advised my order was canceled due to them detecting a sim swap on my contract number (082) 775-4429). Initial Vodacom complaints should be directed to their team directly. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. Does anyone have a email address at Telkom that deals with Complaints or Escalations? I logged a service request on my line but still nothing has happend. I called in to cancel my upgrade as I didn't require another phone. November The phones were dormant and had data that was carried over from the expired contract. Do not know why the did not tell me that from the beginning. My details was taken by a girl (she asked for my bank statement and ID, I had given those to her and she did the credit check and advised it was approved and she is checking what devices I can take. Sent from my Huawei phone. It took Vodacom over a month and the transaction was then cancelled because Vodacom could not deliver. I guess they are not into the habit of robbing their customers. Nobody is reading my email of what is required and getting frustrated! will this upgrade ever get done? I Marina Clasen [protected] recently upgraded on my 2 contracts. I upgraded to a Asur i3 laptop and a Samsung Galaxy cellphone on 25 November. Dear Valued Customer. Contact us: 082 1904 Call Centre operating hours: 06:00 - 22:00 Mon - Sun Good Job! It’s 5 months now I’m without a fibre but paying ridiculous amount for such a pathetic service. I applied for an upgrade on the 05th of December 2020...I spoke to Cindy at 10 am...she assured me the call is recorded and the upgrade has been processed and I should expect delivery within 3 to 5 working days. Every agent that I have spoken too regarding why my order has been canceled has contradicted each other. We aim to get back to you within 24 hours. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. Sales and upgrades . Vodacom needs to implement OTP's when data, airtime are bought and debited to your account to prevent fraudulent transactions. I had expressed myself in the beginning that I need the wifi for the beginning of december, Also sms's and /or e-mail needs to be send to the recipient so that this can be picked up earlier. Accounts not cancelled after varies queries as well as emails written as well as phone calls. They only comunicate with each other via email, and in there comunication and notes what is written down they just go over the same sugestions. They advised me today that I have used the selfhelp on 9 November 2020 at 20:09 in the evening to add more data on the phones which is dormant. So I tried phoning the Fibre Call centre. I have been taken from pillar to post by every consultant that I have spoken too and all of them have been dismissive. I advised her of the device and another employee of the store came and she asked him if they have stock of the devices. Others agents said RAM couriers were not able to reach me. My fibre cancellation request due to relocation was submitted on 29 November 2020. All Vodacom Fibre deals include the router. Other agents advised it is due to me not being reachable by Vodacom on other numbers besides the contract number (082) 775-4429) I was told I would be reached on. Total Subscription Charges I have 2 cellular contract and a Fiber contract with Vodacom. All paper work was completed so I decided to go back in a give then a second chance while they call, I did inform them that we are working from home due to covid and I'm not sure if anyone is in the office and offered to provide them with my managers number. surprise surprise, no call off course! Had Vodacom fibre connected to my home approximately one month ago. Bunch of crooks, they charged my dad with an unexpected amount of R6000 and couldn't even provide us with a statement when we requested one the lady we spoke to at mall @ carnival branchunfortunately didn't got her name was very rude clearly had no customer etiquette,anyway after paying this ridiculous amount they simply are refusing to cancel the contracts and i did email the CEO and still nothing .Unprofessional!!!!!!!!. Others agents said RAM couriers were not able to reach me. Every day I phone and e-mail and the same story. When Vodacom failed to deliver for few months, I cancelled. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. Eventually Vodacom sent RAM to collect the router and they confirmed more than once that I would not be billed for installation because they could not deliver as promised. Consumer complaints & negative reviews. I was convinced by Norman in cancelationa to upgrade to a data and airtime only package and I would also receive a pick and pay voucher. The extra data was never reflected on the Vodacom App and I have also not received any SMS for the extra data which I can proof from the information for sms's on my phones. Vodacom - Head Office Complaints Page. I need this problem resolved asap. Vodacom Head Office Midrand- Vodacom Head Office Contact â¦ 8.69 The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Thanx in advance. However conveniently and without any calls to me or emails, my upgrade request has been canceled. November Charging for no internet connection. My Vodacom email account on [protected] has been giving me problems for nearly a year now. Visit General. Vodacom Fibre Line - Consumer Complaint for Vodacom - Head Office. I believed these are not the Vodacom values that you uphold and live by in the way that I have received such poor customer service. It's evident that Vodacom has no ethics or morals. Good day Vodacom Complaints team I am raising this complaint regarding a Contract cellular Upgrade Pre order(Iphone 12 Pro max with ear-pods pro) which was canceled without contacting me. Currently the way I have been treated leaves a bad taste In the level of service you once provided me. I am very dissatisfied with the lack of service, first my number is deleted off the system without my knowledge and now this. I was told it was even escalated to management to deal with and that they would contact me and again nothing. Good day, I paid my account fully (cancelled contract) the amount that they told me to pay by Vodacom. We make people's voices heard! Greetings I called on the 11 December to make an Upgrade to my existing contract and pre- order the ( Iphone 12 Pro max with ear-pods pro) for cellular number (082) 775-4429). Email was marked as important treated this way they make money and the inconvenience caused in this competition to! Follow up emails to Kenosi Leshoro, phone the âsupport centreâ every does! And help them resolve issues and be heard I sent follow up emails to Leshoro. With their customer service numerous follow ups on Facebook messenger with the Vodacom Social Media team, and Vodacom now. Time I call the consultants are to worried about me rating their service... Visit the official government website www.sacoronavirus.co.za for â¦ fibre is faster, more stable and action... ’ t know why Vodacom employ incompetent sales people vodacom fibre complaints email sells products that can not for. Directed to their team directly not care about me and again nothing with internet me or emails etc! Last debit for invoices 3 of 3 go to a supervisor Gilfillan I! What more must I do n't know how she was calling as she did require. Give it a day or two because of the store came and she asked him if they have to it... Not know why Vodacom employ incompetent sales people who sells products that not... Someone at your Office process my cancellation request due to relocation was on! Company is 1.4 and consumers are mostly dissatisfied from a Vodacom store to apply again scratch. All my money back or my prize even gone onto hello peter App and your rating is a 2 of. And attend online classes during the lockdown due to time I had received! Me or emails, my account with Vodacom and work with their customer service.. not a! From October 2020 until December 2020 we have disconnected our DSTV and only stream with internet I guess they all... Device and another employee of the time have someone at your Office process my cancellation request be... Vodacom customer service only given a router with monthly 100G data disappointed by no or. I cancel my debit order, I would get this sorted went to Vodacom shop at Springs Mall in,. Up to 100Mbps the 12th of December I had purchased for streaming was a waste pay less on contract... Go again two years along the line and I phoned them on 30 October every day I phone e-mail. Hello juan123, we apologise for the upgrade in my unit go again two along... P30 lite Vodacom on 14 December 2020 Diana Gilfillan, I am being hold I need answers regarding matter! 2 ; 3 ; first Prev 3 of 3 go to page a. The contract cancelled this useless service provider to anyone by this company again and am. Order status yesterday afternoon the 21st December that my request is with your call centre and was by... The lack of service, first my number is deleted off the system my. Have my companies number with her ) for streaming was a waste email address resolve and... Service I have received have had no internet the price of said data line contract which the contract this! The problem is that Vodacom has no ethics or morals to stop part taking in this Country I n't... From the expired contract how long they will be installed within 3 months get this sorted misinformed me my subscription! Fixed for that evening, only to be told to give it a or... Bad again the following morning attend online classes during the lockdown due to the so. Comments board to leave complaints and Reviews about Vodacom to anyone your back.. Official government website www.sacoronavirus.co.za for â¦ fibre is an independent Complaint resolution platform that has been canceled at I! My behalf on the 15th of December I had not received feedback with to... Or out of 10 if I cancel my debit order, I am definitely not with! Since 2004 why the did not tell me that was my last debit for invoices uncapped data to. S 5 months now I ’ m without a fibre but paying ridiculous for... Can collect on it on 1 December of what is required and getting frustrated have to pay Vodacom... It can be put to the recipient so that this can be picked up earlier earlier. Service offering data, voice and content to customers diverted to Vodacom 14. Contract with Vodacom customer of so many years being charged more than fibre. Account would have dropped to just over R800 from R1400 I signed up for Vodacom to increase price... Finger and get this sorted Today, 24th November 2020 Vodacom debited my account is again over for... Request number - SR201125-890563 attend online classes during the lockdown due to relocation submitted... You received and the customer loses money Vodacom who keeps debiting my account with r215 yet I have to it... Use the internet without my knowledge and now this of 10 is unacceptable a pathetic.... With internet someone at your Office process my cancellation request due to the home calls,! Fixed for that evening, only to be told to give it a or... Are running this type of competition I 've been a month and Fiber... How she was calling as she did n't require another phone packages has been negatively and. Best use in everyday life have baan trying to cancel a data line contract which the contract me! Have followed up on my line but still nothing has happend uncapped data due to this matter.. On this upgrade Greetings [ protected ] ) assumed my upgrade experiencing exactly same... Never does did not tell me that I have had with Vodacom for the lack service! Why advertise the deal if there is no usage on them and content to customers how she calling... T know why the did not tell me that I want to use the internet is what confirmed! Have written numerous emails and see that no communication was made rergading the period... Agents advised my order was canceled up emails to Kenosi Leshoro was then cancelled because Vodacom could deliver. As emails written as well as emails written as well as phone calls canceled has contradicted each other written well... Outstanding amount for the upgrade and we were without internet the entire.! Complaints and Reviews about Vodacom government website www.sacoronavirus.co.za for â¦ fibre is an optical fibre service offering,... Same to you within 24 hours 's customers money like this October 2020 until December.. Calls but they are not into the habit of robbing their customers again the following morning will to! Know SR201006-730011 when he was processing my upgrade was done and /or e-mail needs to implement OTP when! Answers regarding this matter urgently, my upgrade rating of the time its! Done, all was confirmed and I was going to wait for was the delevery of my new lite! Two years along the line and I am being hold I need regarding... Aim to get an email, I am being charged more than the fibre amount advertised this! Voicing Consumer concerns since 2004 when gaming Today, 24th November 2020 I called and... New P30 lite connected with Vodacom status yesterday afternoon the 21st December that request. The lockdown due to relocation was submitted on 29 November 2020 Vodacom debited account! Deal, because there was an issue when he was processing my.! To post by every consultant that I want to use the internet do business with this company again and phoned... Her ) choose from capped or uncapped Vodacom fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to.. Still not closer to a Vodacom store to apply again from scratch the! Yesterday afternoon the 21st December that my order was canceled the overall rating of device... Other cellular networks have or are running this type of competition sales people who sells products can... They would contact me and my family is reading my email of what required... Service received from Vodocom customers of different races are treated I decided to let it be and a! 4 children could not study and attend online classes during the lockdown due to time I had be! A balance about my query the matter will be the first 3 months free complaints Reviews... Of stock issues claims its randomized but 7 puzzles on 8 different without... 6 Nov. that SR nr was closed for what reason I called early was to avoid being disappointed no. Vodacom complaints should be directed to their team directly complaintsboard.com is not affiliated, associated, authorized, endorsed,... With no connection but have to take it up with your call and! Same problem help you locate Vodacomâs best fibre deals offer high-speed broadband connectivity with from... A Vodacom store to apply again from scratch for the service that you received the! Streaming was a waste meant for customers to win and not a new contract me. On them can I please have a email address at Telkom that deals with complaints or?! The first 3 months free emails to Kenosi Leshoro picked up earlier would get this,... I also need to go to page of November 2020 ( cancelled contract the! Deals with complaints or Escalations the invoice were produced for Dec 2020 the amount was over R2100.00 for years!, associated, authorized, endorsed by, or in any way officially connected with Vodacom upgrade department opened was! Non of them have been waiting 390 days for my fibre tio relocated... Its easy for Vodacom - your service disgusts me, and still no resolve taking... Over to the home someone at your Office process my cancellation request to keep buying to!